Virtual Patient Care Coordinator
S
Staffing for DoctorsHealthcare
Philippines, Pacific Standard Time (PST)Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Native or near-native English
- Required Skills
- EHR
Requirements
- Prior administrative experience in Psychiatry, Behavioral Health, Concierge Medicine, or Private-Pay Medical Practices.
- Native or near-native English fluency with a professional, empathetic phone voice.
- Proven experience discussing out-of-pocket fees, private-pay models, superbills, and out-of-network reimbursement.
- Ability to navigate multiple software tools simultaneously, including EHR, messaging apps, email, and calendars.
- Strong emotional intelligence and clinical judgment for handling sensitive patient situations.
- Must have a private, quiet, and HIPAA-compliant home office with reliable high-speed internet and a professional headset.
Responsibilities
- Serve as the primary point of contact for patient calls with a warm, professional demeanor.
- Educate callers on clinical services and conduct basic eligibility screenings.
- Discuss private-pay rates and guide patients through superbill and out-of-network reimbursement processes.
- Manage provider calendars to schedule consultations and intake evaluations.
- Monitor and respond to inquiries across EHR, secure messaging, email, and task management platforms.
- Track all intake leads and administrative tasks to ensure timely follow-through.
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