Director, Renewal Account Management
New
J
JobgetherTechnology, Cybersecurity
Based in United StatesFull-TimeDirector
SalaryCompetitive on-target earnings range of $213,750 – $321,000 USD, including base salary and commission opportunities.
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Job Details
- Experience
- 8+ years of experience in enterprise software, cybersecurity, SaaS, renewals, strategic account management, or related fields; 4+ years of experience managing and leading customer-facing teams.
- Required Skills
- CybersecurityCross-functional Team LeadershipSaaS
Requirements
- 8+ years of experience in enterprise software, cybersecurity, SaaS, renewals, strategic account management, or related fields.
- 4+ years of experience managing and leading customer-facing teams.
- Proven success driving net revenue retention above 100% through expansion, upselling, and cross-selling strategies.
- Demonstrated experience building and scaling customer expansion motions, including quota structures, enablement programs, and sales processes.
- Strong background managing strategic enterprise accounts and complex, multi-stakeholder negotiations.
- Experience engaging with executive-level customers and presenting business value narratives.
- Knowledge of indirect go-to-market models, including channel partners, MSSPs, or strategic alliances.
- Ability to develop account health frameworks that identify both growth opportunities and customer risks.
- Strong forecasting, analytical, and business management skills.
- Excellent communication, presentation, and relationship-building abilities.
- Ability to influence cross-functional teams, including customer success, product, and sales engineering.
- Comfortable operating in a fast-growing environment with evolving processes and systems.
Responsibilities
- Lead a portfolio of strategic customer accounts, driving both renewal retention and expansion revenue.
- Build and execute a structured expansion strategy by identifying customer needs and product adoption opportunities.
- Develop executive-level relationships with C-suite stakeholders and economic buyers.
- Establish repeatable playbooks for identifying expansion triggers, adoption gaps, and churn risks.
- Coach, mentor, and develop a team of senior renewal and account management professionals.
- Define team goals, performance expectations, and success metrics for renewal performance and expansion.
- Oversee renewal and expansion forecasting with accurate pipeline visibility and executive reporting.
- Manage complex commercial negotiations, including strategic renewals and multi-year agreements.
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