Account Manager-Expansion & Renewals
New
D
DossierHealthcare SaaS
United StatesPart-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisAccount ManagementCRMSaaSHubSpot
Requirements
- 5+ years of experience in healthcare SaaS or a related field within an account management, expansion, or full-cycle sales role.
- Proven track record of quota attainment, net revenue retention, or documented account growth and renewals.
- Strong understanding of healthcare systems and ability to navigate stakeholders including CNO, CNE, CHRO, CFO, and procurement.
- Data fluency with the ability to build and present business cases to healthcare executives.
- Experience or clear readiness to own pricing, negotiation, and contract discussions.
- Familiarity with multi-year agreements, down-sell defense, and procurement/legal processes at large IDNs.
- Operating rigor in running an account book via CRM tools, specifically HubSpot.
- Builder's mindset with the ability to create processes from scratch.
- Fluency with AI-assisted workflows.
- Willingness to travel approximately 25–30% of the time.
Responsibilities
- Manage end-to-end renewals, including early engagement, pricing/terms negotiation, and multi-year contract finalization.
- Drive expansion revenue by growing footprint into new departments, products, and sites within existing health systems.
- Develop strategic account plans featuring whitespace maps, organizational mapping to executive levels, and stakeholder multithreading.
- Present data-driven business cases to healthcare leadership demonstrating ROI, cost savings, and compliance outcomes.
- Conduct quarterly executive business reviews with strategic customers to discuss roadmaps and growth plans.
- Maintain accurate renewal and expansion forecasting in HubSpot with weekly hygiene and updates.
- Collaborate with Sales, Product, Solutions Engineering, and Customer Success teams to align on account handoffs and product intelligence.
- Travel to customer sites and industry conferences, such as ANCC and AONL, as required.
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