Managed Services Account Manager Commercial Real Estate
New
P
PLUM AI, IncFintech, Commercial Real Estate
United StatesFull-TimeMiddle
Salary$85,000-$100,000k
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Job Details
- Experience
- 2+ years
- Required Skills
- Data AnalysisSalesforceCustomer SuccessHubSpotAccount ManagementCRM
Requirements
- 2+ years of account management, customer success, or IT service delivery experience.
- Experience in Commercial Real Estate is required.
- 4-year college degree.
- Strong understanding of IT infrastructure and remote support systems.
- Proficiency with CRM platforms such as Salesforce or HubSpot.
- Exceptional communication, organization, and relationship-building skills.
- Proven track record of analytical, problem-solving, and decision-making skills.
- Ability to work in a flexible, self-directed, and solution-oriented startup environment.
Responsibilities
- Serve as the primary point of contact for assigned managed services accounts to drive revenue growth and ensure service satisfaction.
- Manage client implementations and engagements by providing the data science team with clear direction and priorities.
- Oversee the execution of client campaigns and strategic initiatives to ensure timely delivery and issue resolution.
- Advise clients on aligning their technology strategy with business goals, focusing on CRM and AI tools.
- Identify opportunities to expand services and assist with scoping proposals and presenting new offerings.
- Deliver regular service reviews, usage reports, and actionable recommendations to demonstrate value.
- Collaborate on internal projects including onboarding workflows, documentation, and support processes.
- Contribute to customer success stories, industry-focused content, and sales enablement materials.
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