Medical Virtual Assistant (Spanish-English Bilingual)
W
Winning AssistantsHealthcare
Mexico. Argentina. Colombia. Capital District, Venezuela, Bolivarian Republic of. El Salvador. Venezuela, Bolivarian Republic of, 8:00 AM – 5:00 PM (EDT)Full-TimeMiddle
Salary6 - 8 USD per hour
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Job Details
- Languages
- English and Spanish
- Experience
- At least 1 year
- Required Skills
- Data entryCustomer support
Requirements
- At least 1 year of experience in medical administration, healthcare support, or front desk roles.
- Strong fluency in both English and Spanish (speaking and writing).
- Proven experience in patient scheduling and handling inbound calls.
- Experience collecting patient co-pays and deductibles.
- Proficiency with EMR/EHR systems (WebPT experience is a plus).
- Confidence in tablet-based, patient-facing virtual interactions.
- Proactive, reliable, and capable of working independently.
- Strong organizational skills and attention to detail.
- Access to a reliable computer, high-speed internet (min 15 Mbps), noise-canceling headset, and webcam.
- Ability to provide NBI clearance or a local police background check.
Responsibilities
- Greet patients virtually and conduct face-to-face check-in interactions via tablet.
- Collect patient co-pays, deductibles, and verify patient insurance or demographic details.
- Answer inbound phone calls and manage patient inquiries.
- Schedule, confirm, and manage appointments within the patient management system.
- Perform patient communication, follow-ups, and care coordination tasks.
- Maintain accurate patient data and records in EMR/EHR systems.
- Remain on-camera in a virtual video conference room throughout the shift for real-time collaboration.
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