Operations Associate (Test Kit)
New
J
JunctionHealthcare Diagnostics
New York City Metro (Remote), GMT and ESTFull-TimeMiddle
Salary$80,000 - $95,000
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Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementData AnalysisTableauProcess improvementLooker
Requirements
- 3+ years in operations, healthcare operations, logistics, supply chain, customer operations, implementation, or similar
- Ownership mindset with the ability to drive projects to the finish line
- Experience in coordinating launches, implementations, or operational programs
- Strong problem-solving skills with a focus on root cause analysis
- Comfortable managing cross-functional communication with customers, labs, and fulfillment teams
- Data-driven mindset with proficiency in spreadsheets and dashboards
- Proven experience in improving workflows, documentation, or systems
- Interest in healthcare, diagnostics, or at-home testing
- Nice to have: Experience with 3PL providers
- Nice to have: Familiarity with Looker, Tableau, or similar
Responsibilities
- Own the operational execution of new customer test kit launches, ensuring milestones are tracked, dependencies are managed, and programs are ready for successful go-live
- Coordinate directly with customers to manage launch activities, follow up on open items, and ensure operational requirements are completed on time
- Partner with laboratory providers, fulfillment partners, and internal teams to coordinate workflows and keep launches moving
- Own post-launch monitoring of test kit programs, tracking operational performance and identifying opportunities or issues early
- Monitor key metrics across inventory availability, fulfillment accuracy, shipping timelines, sample processing, turnaround times, and customer experience
- Investigate operational issues, identify root causes, and work with laboratory and 3PL partners to drive resolution
- Maintain operational dashboards, trackers, and reporting to provide visibility into program health and performance
- Identify recurring issues and help implement process improvements
- Build strong working relationships with customers, laboratory partners, and fulfillment providers
- Document workflows, processes, and best practices
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