Junction

Hackathon

11-50 employees
Private Company

Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere.

Open Positions12

US East Coast onlyFull-TimeHealthcare technologyPosted
  • Own the Tier 4 segment of about 100 accounts through a pooled, one-to-many model.
  • Build scalable onboarding sequences, feature-adoption campaigns, webinars, office hours, health-based plays, and renewal outreach.
  • Review API documentation and product releases to identify underused features and create adoption campaigns.
  • Define usage, ticket, renewal, and engagement signals that trigger account plays, and run the process queue.
  • Partner with the CS Leader on content and channels and with Support on recurring ticket themes.
  • Identify expansion and risk signals and route accounts to Sales or a named CSM with relevant context.
  • Use AI and automation to extend customer coverage while applying human outreach where it matters.
  • Bring customer patterns to product and engineering teams in an actionable form.
Customer Success
Showing 1 of 12 positions

Overview

Junction operates as a healthcare infrastructure company, providing an API platform that integrates health wearables and lab services. The company aims to make patient data accessible and automated across various lab and device integrations. Its services include lab test ordering across all 50 US states, integrating with over 10 lab networks for in-person and at-home testing. Junction's platform unifies data from wearables, remote patient monitoring devices, and laboratories. The company supports over 500,000 lab tests annually and manages more than 2 million connected devices. Customers include digital health, wellness, and virtual care delivery companies, as well as EHRs, EMRs, and Healthcare SaaS companies. Junction works with over 140 healthcare organizations.

Working Practices

Junction operates with a remote-first work environment and offers flexible working hours. Specific roles, such as Account Executive, require two days per week in a co-working space for the first three months, transitioning to fully remote thereafter. Other positions, including Customer Success Manager, Data Scientist, and Strategic Finance Lead, are fully remote, requiring employees to be based in the EST timezone. Engineering Manager and Product Engineer roles are fully remote, requiring employees to be based in the GMT timezone. An Operations Associate role is remote for employees based in the Philippines.

Technology and Engineering

Junction builds an infrastructure layer for diagnostic healthcare, utilizing APIs, data integrations, and health data workflows. The company's product involves streaming time-series data from wearables and processing lab tests. The platform integrates with various lab networks and wearables, supporting API-based solutions. Specific technologies listed in company data include Content Delivery Network, Google Analytics, Google Tag Manager, SPF, IPv6, DoubleClick.Net, US Privacy User Signal Mechanism, Mobile Non Scaleable Content, Apache, and Google Maps. Engineering roles involve full-stack development, working with Python and/or R for data science tasks, and utilizing AI tools for support and product development. Engineers are involved in building customer-facing products, including dashboards for wearables and lab testing.

Benefits and Perks

  • Equity options with extended exercise post 2 years of employment.
  • Company and team offsites.
  • Monthly learning budget of $150.
  • Monthly wellness budget of $100.
  • Flexible, remote-first working.
  • $1,000 for home office equipment.
  • Coworking budget.
  • 36 days paid time off (including bank holidays).
  • Premium healthcare coverage.
  • 4% monthly contribution to pension/401k for eligible employees in the US/UK/PH, in accordance with local regulations and schemes (e.g. 401K/Pension/SSS). For other regions outside of the US/UK/PH, the equivalent in local currency will be added to the monthly salary payment for direct management by the employee to a pension or equivalent scheme in their local region or a company-supported scheme where available and suitable. This benefit commences following successful completion of a 3-month probation period and after providing necessary details for enrollment (for 401K/Pension scheme) or after providing details of how the benefit would be applied (for other regions). A full detailed policy is available for all employees in their offer letter and employee handbook. The contribution is calculated based on the employee's gross monthly salary, up to a maximum gross monthly salary of $10,000 USD (or equivalent in local currency). Any gross salary over this amount will not be included in the contribution calculation. Employees based in the Philippines are enrolled in the Pag-IBIG Fund and SSS following successful completion of their 3-month probation period as per local regulatory requirements. The 4% monthly contribution also covers contributions to these funds as part of their comprehensive benefits package. No additional pension/401K contribution is provided to Philippines-based employees beyond the Pag-IBIG Fund and SSS contribution and in accordance with local regulations for these government schemes.. Junction is a healthcare infrastructure company that provides an API platform to integrate health wearables and lab services. The company helps customers collect, process, and analyze patient data efficiently.

Tech Stack

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