- Coordinate alpha testing and usability insights gathering.
- Communicate release changes to customers and training teams.
- Investigate complex escalations from support related to product, labs, and vendors.
- Drive resolution of issues by working with engineering and external partners.
- Identify and analyze recurring issues for product and engineering teams.
- Create documentation, playbooks, and escalation paths to prevent issue recurrence.
Data AnalysisProduct OperationsBusiness Operations+2 more