Strategic Customer Success Manager
P
PagerDutyDigital Operations Management
Remote (Singapore)Full-TimeSenior
SalaryCompetitive salary, company equity, ESPP, retirement or pension plan.
Apply NowOpens the employer's application page
Job Details
- Experience
- At least 12 years
- Required Skills
- DevOpsCustomer Success
Requirements
- At least 12 years of relevant industry expertise in a dynamic, customer-facing role within a B2B SaaS organization.
- Strong consulting skills and proven results working as a trusted advisor to drive business value for customers.
- Ability to drive effective and influencing conversations at the C-level.
- Experience facilitating difficult discussions and adept at handling objections.
- Experience building Business value ROI models.
- Solid understanding of IT enterprise architecture, DevOps principles and modern IT monitoring is strongly preferred.
- Experience working in a DevOps environment or with a company going through a transition to DevOps.
Responsibilities
- Build and foster executive-level trusted advisor relationships with the customer’s IT, Engineering and Support organizations.
- Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer's business priorities.
- Guide a customer on process, people and change management best practices to drive customers adoption of real time operations.
- Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan.
- Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline.
- Deliver business value and innovation to a customer’s business by understanding the customers’ opportunity to reduce cost and drive growth.
- Represent the voice of the customer to inform our sales process or product roadmap.
- Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions.
View Full Description & ApplyYou'll be redirected to the employer's site
