Customer Success Manager
S
SitetrackerCustomer Success
SingaporeFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementStakeholder managementCustomer SuccessAccount Management
Requirements
- Prior experience in a technically focused role such as pre-sales, solutions engineering, or implementations.
- Proven ability to manage portfolios of enterprise customers independently.
- Strong project management skills with the ability to work autonomously.
- Demonstrated ability to identify and quantify business value metrics.
- Experience engaging with stakeholders at all levels of an organization.
- Ability to exercise independent judgment in complex customer scenarios.
- Strong analytical skills to diagnose issues and develop strategic solutions.
- Proficiency in proactive communication and building collaborative relationships.
Responsibilities
- Manage a portfolio of 10-15 enterprise customers using high-touch engagement models.
- Develop and execute comprehensive success and account plans that articulate ROI and business value.
- Conduct deep discovery within complex customer organizations to uncover new growth opportunities.
- Proactively assess customer health, diagnose challenges, and implement mitigation plans to prevent churn.
- Collaborate cross-functionally to enhance the overall customer experience and ensure long-term satisfaction.
- Act as a trusted strategic advisor to executive stakeholders, influencing their roadmap using Sitetracker insights.
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