Customer Success Manager
New
P
PlanetGeospatial Data
APAC, RemoteFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 4-6 years
- Required Skills
- SalesforceCustomer Success
Requirements
- 4-6 years of relevant work experience.
- Bachelor’s Degree in a relevant field.
- Working knowledge of geospatial technologies, GIS, or Remote Sensing.
- Experience manipulating geometries, converting file types, and performing operations in GIS environments like QGIS or ESRI.
- Experience working with customers in the Asia-Pacific region.
- Excellent verbal and written communication skills in English.
- Ability to coordinate with international customers and sales teams.
- Creative problem-solving skills and proactive work style.
- Ability to multitask and adapt to change.
- Working proficiency in Japanese preferred.
- Experience with Salesforce (SFDC) preferred.
- Sales negotiation skills preferred.
Responsibilities
- Ensure customers adopt and realize value from products.
- Provide a low-touch onboarding and training experience.
- Deliver support to ensure successful service delivery and produce timely solutions.
- Communicate consistently with clients throughout the contract lifecycle.
- Collaborate with Finance, Product, and Sales teams.
- Set client expectations and redirect to appropriate resources.
- Initiate negotiations and execute timely contract renewals and expansions.
- Identify opportunities for upselling and expanding service usage.
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