Customer Success Manager, Korea
New
P
PanoptoLearning Technology
Based in SeoulFull-TimeMiddle
Salary₩52,980,067 - ₩66,225,084 a year
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Job Details
- Languages
- Native-level proficiency in Korean and professional working proficiency in English are required.
- Required Skills
- Data AnalysisSalesforceMicrosoft ExcelCRMCustomer Success
Requirements
- Native-level proficiency in Korean.
- Professional working proficiency in English.
- Proven capability analyzing customer behavior and trends using Excel, BI dashboards, or CRM platforms.
- Experience developing functional customer-facing training tools, guides, or video resources.
- Strong strategic problem-solving skills with a record of delivering outcome-driven solutions.
- Ability to work independently within a remote-first, international team structure.
- Willingness to travel up to 20% across the region for face-to-face strategic reviews.
Responsibilities
- Monitor usage patterns and health metrics to identify churn risks and create targeted mitigation plans.
- Develop and deploy localized self-service educational resources, videos, and documentation to support product adoption.
- Conduct proactive account health checks and translate platform data into actionable business recommendations for stakeholders.
- Manage the regional Net Promoter Score (NPS) program and resolve customer feedback loops.
- Partner cross-functionally with support, account management, and product teams to escalate customer blockers and steer the regional roadmap.
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