Client Success Manager - Enterprise Accounts
New
S
Scarpel TelecomTelecommunications
Worldwide, GMT to GMT+4Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- Minimum 4 years of experience working in the A2P messaging industry, with at least 2 years managing enterprise client accounts.
- Required Skills
- Account ManagementCRM
Requirements
- Minimum 4 years of experience working in the A2P messaging industry.
- At least 2 years managing enterprise client accounts.
- Deep A2P SMS industry knowledge.
- Proven ability to build and maintain strong relationships with enterprise clients.
- Solid understanding of A2P SMS products, delivery flows, and traffic analytics.
- Proficiency in English.
- Excellent communication and problem-solving skills.
- Strong organizational skills and comfort managing multiple accounts in a remote environment.
Responsibilities
- Manage a portfolio of enterprise clients across global markets, ensuring a high standard of service delivery and satisfaction.
- Own client renewals, upselling, and expansion opportunities within existing accounts.
- Act as the primary point of contact for all enterprise client matters, coordinating with internal teams to ensure service excellence.
- Monitor client performance, analyze traffic trends, and identify opportunities for optimization and revenue growth.
- Collaborate cross-functionally with Operations, Carrier, and Finance teams to resolve issues promptly and effectively.
- Maintain accurate client data, activity logs, and reporting within the CRM.
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