Enterprise Client Success Manager

New

Remote, PolandFull-TimeMiddle

Salary not disclosed

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Job Details

Experience: 5+ years
Required Skills: Data AnalysisAccount ManagementClient relationship management

5+ years of experience in a client-facing role in high growth technology firms, payments firm, fintech space or in a financial institution
Proven track record of managing executive and C-level relationships at large and dynamic corporations
Experience in consultative selling and developing upsell/cross-sell opportunities
Demonstrated ability to negotiate contract extensions and pricing
Strong analytical mindset with experience in data-driven decision-making
Ability to convey complex technical concepts to non-technical stakeholders
Proven track record of achieving commercial targets
Strong business planning and commercial management skills
Ability to travel to clients
Proficiency in working cross-functionally with sales, finance, marketing, risk, legal, and product teams

Deliver on company’s KPIs for managed accounts which include annual retention objectives and growth objectives
Develop and nurture relationships with key client stakeholders including C-Suite and senior management
Maintain and grow revenue through strategic business plan creation, consultative selling, and development of upsell and cross-sell opportunities
Negotiate contract extensions, pricing, and work collaboratively with internal stakeholders to execute on revenue goals and objectives
Interpret market, competitive, and proprietary data for data-driven decision-making
Conduct business reviews with clients to track KPIs and prioritize plans
Identify potential new products and provide inputs to R&D teams
Support collaboration across Sales, Legal, Finance, Marketing, and Product teams
Resolve operational issues by working with technical teams

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