Customer Success Manager - Media Buyers
New
K
KayzenAdtech
Europe, RemoteFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- Account ManagementData analyticsCustomer SuccessHubSpot
Requirements
- 2+ years of experience managing performance-driven web clients.
- Hands-on experience with programmatic or digital advertising platforms.
- Proven ability to build and drive processes that move the needle for clients.
- Capable of working independently and collaboratively.
- Strong analytical skills with the ability to dig into data and spot trends.
- Proactive mindset with the ability to find solutions quickly.
- Strong attention to detail.
Responsibilities
- Form a deep understanding of the client’s business and goals.
- Provide DSP advisory and strategic consultation from the onboarding phase.
- Maintain detailed internal documentation of client information in Hubspot, call notes, and campaign strategies.
- Conduct quarterly business reviews focusing on learnings, growth opportunities, and product roadmap updates.
- Co-manage and optimize campaigns by analyzing aggregate performance and log-level data.
- Report on account progress weekly or bi-weekly to internal and external stakeholders.
- Set and achieve monthly and quarterly growth and milestone targets.
- Troubleshoot issues and relay feedback to product and technical teams for development.
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