Senior Customer Success Manager
Z
ZoomB2B SaaS
Source API remote eligibility restrictions: RomaniaFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English, Arabic
- Required Skills
- SalesforceAccount ManagementCustomer Success
Requirements
- Build and maintain relationships across multiple stakeholder levels in complex enterprise organizations.
- Extensive customer success or account management experience in B2B SaaS environments.
- Competency in account portfolio planning, prioritization, and time management.
- Track record of managing and growing enterprise accounts, ideally within regulated industries.
- Apply a commercial mindset to influence renewals, upsells, and product expansion conversations.
- Communicate complex technical concepts as clear business value to both executive and operational audiences.
- Work effectively across time zones in a remote-first environment, with regular travel for client meetings and events.
- Ability to take initiative, solve problems independently, and adapt quickly in a fast-paced setting.
- Experience using customer success platforms such as Gainsight and Salesforce.
- Proficiency in both English and Arabic languages.
Responsibilities
- Guide KSA enterprise customers through tailored success plans that increase product adoption, retention, and account expansion.
- Build trusted advisory relationships with senior stakeholders by connecting Zoom's capabilities to their strategic priorities.
- Analyze customer data, usage trends, and health metrics to make data-driven recommendations that improve retention and growth outcomes.
- Leverage AI strategically to drive efficiency, enhance customer insights, and improve the quality of deliverables and outcomes.
- Collaborate with Sales, Product, Marketing, and Support teams to align feedback, mitigate churn risks, and strengthen the team's collective knowledge.
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