Customer Success Manager Junior
O
OrquestRetail SaaS
Madrid, Community of Madrid, SpainFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- English, Spanish
- Experience
- 2+ years
- Required Skills
- Data AnalysisMicrosoft Power BISalesforceMicrosoft ExcelCRMCustomer SuccessHubSpot
Requirements
- 2+ years of experience as a Customer Success Manager.
- Proven experience dealing with B2B clients and managing corporate accounts.
- Analytical skills including proficiency with Excel.
- Experience with Power BI for building reports.
- Proficiency with CRM software such as HubSpot, Vitali, or Salesforce.
- Excellent command of both English and Spanish.
- Highly proactive, resilient, and structured approach to work.
- Ability to prioritize tasks autonomously.
- Ability to handle situations where a client might not immediately see tool value.
Responsibilities
- Manage and nurture a portfolio of mid-sized and enterprise B2B accounts by building relationships with key stakeholders.
- Understand client-specific KPIs and guide customers to achieve their goals using Orquest.
- Prepare data-driven meetings to demonstrate the ROI and time-savings of the tool.
- Monitor adoption metrics and anticipate risks to ensure continuous client value.
- Act as the voice of the customer by providing product feedback to internal tech and adoption teams.
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