Client Success Manager (Client Management III)
J
JobgetherHealthcare SaaS
Based in the United StatesFull-TimeMiddle
Salary$64,031 to $80,039 USD annually
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years
- Required Skills
- SalesforceProject CoordinationRelationship managementCRMSaaSNetSuite
Requirements
- Bachelor’s degree or equivalent professional experience.
- 5+ years of client-facing experience, preferably within healthcare, SaaS, technology, or related industries.
- Experience managing customer relationships, multiple accounts, or concurrent projects in a fast-paced environment.
- Ability to engage effectively with both operational stakeholders and executive-level clients.
- Strong communication, collaboration, and relationship-building skills.
- Proactive, customer-focused mindset with strong problem-solving abilities.
- Excellent organizational skills, attention to detail, and ability to manage competing priorities.
- Experience with customer success methodologies, project coordination, or strategic client engagement frameworks.
- Familiarity with CRM platforms such as Salesforce or NetSuite.
- Proficiency with Microsoft Office Suite and collaboration tools such as Teams and Zoom.
- Ability to travel up to 30% as needed.
Responsibilities
- Build and maintain strong relationships with assigned clients, focusing on customer satisfaction, product adoption, engagement, and long-term retention.
- Develop a deep understanding of client goals, workflows, and business challenges to provide relevant guidance and recommendations.
- Support customer onboarding, product adoption, and workflow optimization initiatives to improve the overall client experience.
- Monitor customer usage data and provide insights, recommendations, and strategies to increase product value.
- Lead regular client touchpoints, business reviews, and alignment discussions to ensure continued success.
- Identify potential expansion opportunities and collaborate with Sales teams to support account growth initiatives.
- Act as a liaison between customers and internal teams, helping coordinate issue resolution and ensuring effective communication.
- Encourage customer participation in product feedback programs, webinars, and community engagement activities.
- Maintain accurate knowledge of client priorities and contribute insights during internal account reviews.
- Support compliance tracking related to licenses, agreements, and customer commitments.
View Full Description & ApplyYou'll be redirected to the employer's site
