Senior Client Success Manager - Pharma
New
J
JobgetherPharmaceutical Healthcare
Based in United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- Minimum of 5 years of experience in client success, account management, customer engagement, or related roles.
- Required Skills
- SalesforceSharePointMicrosoft ExcelMicrosoft OfficeAccount ManagementPowerPoint
Requirements
- Bachelor’s degree or equivalent professional experience required.
- Minimum of 5 years of experience in client success, account management, customer engagement, or related roles.
- Experience managing high-value pharmaceutical contracts, healthcare programs, or managed operational services.
- Background supporting clients within the pharma pharmacy segment is strongly preferred.
- Strong understanding of the U.S. healthcare and insurance ecosystem, including patients, providers, payers, pharmacies, and related stakeholders.
- Demonstrated ability to build and maintain strategic relationships with senior client stakeholders.
- Excellent written, verbal, and interpersonal communication skills.
- Strong presentation skills with experience creating executive-level updates, reports, and strategic recommendations.
- Ability to collaborate across multiple teams, coordinate projects, and drive alignment toward shared goals.
- Strong organizational skills with the ability to manage competing priorities and adapt quickly in a fast-paced environment.
- Proven problem-solving skills with the ability to assess challenges, recommend solutions, and manage stakeholder expectations.
- Experience using Salesforce for account management, opportunity tracking, and client relationship management.
- Proficiency with Microsoft Office tools, including PowerPoint, Excel, Outlook, and Microsoft Teams.
- Experience using SharePoint for documentation management, collaboration, and maintaining shared resources.
Responsibilities
- Serve as the primary post-sales contact and relationship owner for assigned pharmaceutical clients, managing engagement throughout implementation, reporting, renewal, and growth activities.
- Build and maintain trusted, senior-level client relationships by understanding business goals, challenges, and opportunities.
- Act as a strategic advisor, helping clients identify operational strategies and solutions that support their objectives and deliver measurable value.
- Represent client needs internally and coordinate with cross-functional teams to ensure successful delivery of programs, services, and ongoing initiatives.
- Lead client engagement activities by identifying priorities, defining next steps, and ensuring alignment between internal teams and external stakeholders.
- Conduct market, client, and competitive analysis to provide recommendations and identify opportunities for business growth.
- Develop executive-level presentations, updates, and reporting materials that communicate insights, progress, and strategic recommendations.
- Support account growth and retention strategies by identifying opportunities to enhance client satisfaction and expand partnerships.
- Maintain accurate client and opportunity information using Salesforce.
- Collaborate effectively across departments to remove barriers, coordinate resources, and deliver high-quality client experiences.
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