Client Success Manager
S
Supporting CastSaaS Podcasting
Remote - US ONLYFull-TimeMiddle
Salary70,000 - 80,000 USD per year
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Job Details
- Experience
- 1–3 years
- Required Skills
- Account ManagementCustomer SuccessSaaSGoogle WorkspaceSlackNotion
Requirements
- 1–3 years in customer success, account management, or employee engagement communications.
- Excellent written and verbal communication skills.
- Passion for the employee experience and pride in making partners feel supported.
- Problem-solving mindset: resourceful, curious, and relentless on behalf of clients.
- Passion for the future of work and improving the employee experience.
- Comfort with remote work and productivity tools including Google Suite, Slack, and Notion.
- Interest in using AI tools to help scale a fast-growing company.
- Love for podcasts and understanding of their value for distributed teams.
Responsibilities
- Guide new internal podcasters through software setup, communication strategies, and adoption tactics.
- Consult proactively with clients to share best practices and inspire creative approaches for internal pods.
- Build trust and serve as a reliable colleague and adviser for internal communication leaders.
- Create and improve support resources including FAQs, guides, and templates to facilitate self-serve scaling.
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