Client Success & Operations Manager, Token Vesting
New
A
Anchorage DigitalCrypto / Digital Assets
United States / New YorkFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Account ManagementCustomer Success
Requirements
- Crypto background with familiarity with tokens, vesting, and custody concepts.
- Experience in client-facing roles such as customer success, account management, or sales.
- Demonstrated ability in technical and operational execution.
- Strong proficiency with spreadsheets, including data validation and quality control.
- Experience with API configuration or technical integration work.
- Strong communication skills with experience managing high meeting volumes and multiple client relationships.
- High level of organization and reliability under heavy task volumes.
- Commercial instinct to identify expansion and conversion opportunities.
Responsibilities
- Own the full client lifecycle for protocols using the token vesting product, from first demo through configuration, onboarding, and ongoing relationship management.
- Drive operational and data execution by processing client spreadsheets and validating data for accuracy.
- Configure complex APIs to connect the platform to client custody accounts.
- Serve as the primary point of contact for technical issues, communicating client bugs and needs directly to the engineering team.
- Manage a portfolio of protocol clients, handling day-to-day requests such as data changes, user management, and bug resolution.
- Collaborate with sales teams to identify and convert investor prospects and upsell additional products.
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