Strategic Client Success Manager
New
Y
Ylopo, LLCReal Estate SaaS
This role is currently fully remote.Full-TimeSenior
SalaryBase: $70,000 - $80,000. Bonus: 25% of base salary OTE
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementSalesforceAccount ManagementCustomer SuccessSaaS
Requirements
- 5+ years of customer success management experience.
- 5+ years of experience within SaaS and enterprise software.
- Proven track record of demonstrated ability to drive client retention, adoption, and advocacy.
- Experience with Salesforce preferred.
- Excellent organizational and project management skills to manage multiple priorities and effectively motivate clients to align on execution.
- Undergraduate degree highly preferred.
- Excellent communicator with strong listening skills and technical aptitude.
- Understanding of real estate and the real estate profession a plus, but not necessary.
Responsibilities
- Serve as a trusted advisor to a portfolio of key customers by listening to them, understanding their objectives, pain points, and goals.
- Provide support throughout the client’s lifecycle, ensuring that the clients’ and Ylopo’s achievements are met through adoption, growth, and continued subscription.
- Translate the strategic needs of our clients to tactical items and execute on those, such as conducting regular check-in calls and account reviews.
- Understand the client’s full business model, developing a rapport across their internal team(s) to uncover business pain points and map Ylopo solutions to solve those challenges.
- Grow usage and adoption of the Ylopo product suite through proactive engagement, education, strategic touchpoints, and effective planning.
- Coordinate the involvement of other Ylopo personnel including executive leadership, account growth, marketing, and product development to meet account performance and adoption objectives and client expectations.
- Drive incremental business growth through client advocacy and referenceable initiatives.
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