Customer Success Manager
New
H
Hosting.comCloud Hosting
AustraliaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3–5+ years
- Required Skills
- Data AnalysisAccount ManagementStakeholder managementCRMCustomer SuccessSaaS
Requirements
- 3–5+ years of experience in Customer Success, Account Management, Sales, or related customer-facing commercial roles.
- Demonstrated experience in technology, SaaS, hosting, domains, cloud infrastructure, or managed services.
- Strong relationship-building and stakeholder management skills.
- Commercial mindset with experience identifying growth and retention opportunities.
- Strong communication, questioning, and discovery skills.
- Analytical mindset with confidence working with customer, usage, and revenue data.
- Proven experience using CRM systems and maintaining structured account records.
- Ability to manage multiple accounts and priorities in a fast-moving environment.
- Experience managing strategic or high-value accounts.
- Experience collaborating with technical sales, solution engineering, product, and support teams.
Responsibilities
- Manage and develop a defined portfolio of existing customer accounts.
- Build and maintain comprehensive account plans for key customers.
- Monitor customer health, engagement, and support activity to identify churn risks.
- Identify and qualify opportunities for upsell, cross-sell, and infrastructure expansion.
- Conduct regular customer check-ins and business reviews for priority accounts.
- Collaborate with internal teams including Support, Product, and Operations to resolve blockers.
- Provide qualified handovers of technical opportunities to the Technical Sales team.
- Track and report key account insights, churn risk, and growth pipeline to leadership.
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