Senior Customer Onboarding Manager
New
P
PostscriptSaaS Martech
All positions at Postscript are fully remote.Full-TimeSenior
SalaryUSD $97,000-$117,000 base plus quarterly variable compensation & significant equity
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Job Details
- Experience
- 5+ Years
- Required Skills
- Project ManagementMentoringSaaS
Requirements
- 5+ years in a customer-facing role, preferably in SaaS or software
- Experience project managing multiple priorities with Enterprise-level customers
- Demonstrated experience coaching and mentoring
- Demonstrated problem solving abilities, including with technical issues
- Strong process-orientation and ability to drive a consistent and repeatable experience
- Familiarity with lifecycle and retention marketing concepts including list segmentation, campaign sequencing, and automation design
- Experience working with or onboarding customers across multiple owned marketing channels (e.g. SMS, push, direct mail)
- Ecommerce or martech experience highly preferred
- Experience in a high-growth, early stage environment preferred
Responsibilities
- Run one-on-one, best in class onboarding sessions with your assigned customers, including coaching customers through list growth, automations, campaigns and more
- Grow and develop junior team members and act as an escalation point
- Consistently meet and exceed onboarding health targets
- Become a critical voice on the team in iterating on our customer journey and contribute to deep collaboration among sales and product teams
- Develop and maintain deep expertise in the product, services, and marketing technology domain
- Guide customers through multi-channel marketing strategy to coordinate messaging across channels
- Develop onboarding frameworks and best practices that account for the full breadth of a customer's marketing stack
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