Senior Customer Success Manager
New
S
SamsaraInternet of Things
This is a remote position open to candidates residing in Monterrey, Guadalajara and Mexico City.Full-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Spanish and English fluency.
- Experience
- 2-5 years
- Required Skills
- Problem SolvingAccount ManagementTechnical supportCustomer SuccessSaaS
Requirements
- 2-5 years of experience in a Customer Success, account management, or consulting role.
- SaaS experience preferred.
- Experience supporting or working with technical products.
- Solutions-oriented with strong problem-solving skills.
- Ability to prioritize work queue and backlog in addition to incoming customer requests.
- Experience in multi-channel servicing including excellent phone skills and good writing skills for Web, email, and channel requests.
- Bachelor’s degree from a 4-year institution.
- Spanish and English fluency.
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
Responsibilities
- Ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
- Compose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business value.
- Orchestrate renewal-focused business reviews with our customers where we look back at past successes and align on upcoming goals.
- Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more.
- Mitigate escalations and resolve customer issues.
- Provide excellent customer service throughout the service cycle from initial request to final close out of the transaction.
View Full Description & ApplyYou'll be redirected to the employer's site
