Senior Customer Success Manager
New
S
SamsaraIoT, SaaS
This is a remote position open to candidates residing in Monterrey, Guadalajara and Mexico City.Full-TimeSenior
SalaryOur compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company.
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Job Details
- Languages
- Spanish and English fluency.
- Experience
- 2-5 years
- Required Skills
- Problem SolvingAccount ManagementTechnical supportCustomer SuccessSaaS
Requirements
- 2-5 years of experience in a Customer Success, account management, or consulting role.
- SaaS experience preferred.
- Experience supporting or working with technical products.
- Solutions-oriented with strong problem-solving skills.
- Bachelor’s degree from a 4-year institution.
- Spanish and English fluency.
- Excellent phone skills and good writing skills for Web, email, and channel requests.
- Ability to prioritize work queue and backlog in addition to incoming customer requests.
- Passion for going above and beyond the call of duty and thriving in a fast-paced environment.
Responsibilities
- Ensure customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
- Compose joint success plans with customers, outlining objectives, metrics, and timelines.
- Orchestrate renewal-focused business reviews to align on past successes and upcoming goals.
- Deeply understand the Samsara platform’s capabilities and communicate them to businesses of all types.
- Mitigate escalations and resolve customer issues via multi-channel servicing.
- Provide excellent customer service throughout the service cycle from initial request to final close out.
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