Member Success Manager / Customer Success Specialist
New
H
Hunt StFintech
Philippines-based candidates, Must align with AU business hours (approx. 9 AM - 5 PM, Monday to Friday)ContractMiddle
Salary1,800 - 2,500 AUD per month
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Job Details
- Languages
- Strong written and verbal English communication skills
- Experience
- 2–4 years
- Required Skills
- CRMCustomer supportCustomer SuccessSaaSNotion
Requirements
- 2–4 years of experience in Customer Success, Customer Support, Operations, or a similar client-facing role.
- Previous experience supporting SaaS platforms or technology-enabled businesses.
- Hands-on experience with shared inbox software such as Front.
- Proficiency with CRM platforms like GoHighLevel, HubSpot, or Salesforce.
- Familiarity with issue tracking tools like Linear, Jira, or ClickUp.
- Strong written and verbal English communication skills with a confident phone manner.
- Ability to write clear, structured bug reports and communicate with technical teams.
- Demonstrated experience using AI tools (e.g., ChatGPT, Claude) in daily workflows.
- Strong organisational skills and attention to detail.
- Comfort working independently in a remote environment.
- Experience with Notion is strongly preferred.
Responsibilities
- Manage the shared customer support inbox for members and coaches.
- Resolve account, payment, scheduling, and platform-related enquiries.
- Identify platform issues and document them as structured tickets for the development team.
- Perform QA testing on new platform improvements before release.
- Maintain internal knowledge bases and documentation within Notion.
- Support onboarding and offboarding processes for coaches and team members.
- Utilise AI tools to enhance productivity and communication quality.
- Manage CRM records, specifically within GoHighLevel, to ensure data accuracy.
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