Senior Customer Success Manager APAC
New
T
TraackrInfluencer Marketing SaaS
PhilippinesFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Fluent English
- Experience
- 7+ years
- Required Skills
- SaaS
Requirements
- 7+ years of experience as a customer success manager working with global enterprise clients.
- Experience with SaaS technology, preferably marketing or communication ecosystems.
- Experience in beauty or influencer marketing.
- Demonstrated public speaking and presentation skills.
- Experience facilitating dynamic workshops with content presentation and engaging exercises for small and large groups.
- Excellent written and verbal communication skills across multiple geographies.
- Ability to engage with clients at all levels within an organization.
- Collaborative, team-oriented mindset.
- Experience in a consultative capacity with clients, comfortable holding senior discussions about goals and results.
- Bachelor's degree or higher.
- Fluent in English.
Responsibilities
- Establish tailored onboarding and training plans for new enterprise clients in APAC to ensure they learn, adopt, and are successful at the onset with the Traackr product.
- Determine critical measures for success for clients’ influencer programs to ensure there are quantitative and qualitative ways to measure progress.
- Leverage knowledge of current important program gaps to elevate and highlight the Traackr product in addition to strategic program goals.
- Monitor and address adoption and usage for clients in APAC region.
- Partner with Client Partners and fellow Customer Success Managers to establish strategic account management efforts by identifying and escalating signals of risk accounts and areas for further account growth
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