National Client Success Manager
New
N
NextechHealthcare Technology
Remote - USFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 3-5+ years
- Required Skills
- SalesforceAccount ManagementRelationship managementCRMSaaS
Requirements
- 3-5+ years of client success or account management experience.
- Experience working with business stakeholders, including executive C-Suite level.
- Strong ability to influence outcomes through proactive collaboration and communication.
- Exceptional written and verbal communication skills.
- Demonstrated problem-solving ability with strong judgment and interpersonal skills.
- Ability to work effectively with all levels of the organization.
- Proficiency in CRM tools such as Salesforce (preferred).
- Background in SaaS or healthcare technology (preferred).
- Understanding of business strategy and alignment of client interactions with company goals.
- Ability to travel for client meetings, industry events, or training sessions (up to 15%).
Responsibilities
- Own overall relationship with multiple accounts, working to consistently meet or exceed client expectations.
- Serve as primary contact for assigned top accounts on all matters and act as an internal customer advocate.
- Provide proactive client engagement at least quarterly, including QBRs, KPI presentations, and product recommendations.
- Collaborate with technical support and product management teams to address client requests.
- Identify and escalate sales opportunities from the existing customer base to inside sales.
- Monitor and update account information in Salesforce to ensure real-time accuracy.
- Mentor and teach Associate Client Success Managers and Client Success Managers.
- Identify at-risk clients and orchestrate Improvement Plans as necessary.
- Facilitate on-site visits and represent the company at user conferences and trade shows.
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