Client Success Manager
New
P
PavagoDigital Marketing
United States, U.S. Business HoursFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Project ManagementMicrosoft OfficeAccount ManagementCRMCustomer SuccessGoogle Workspace
Requirements
- Proven experience in Client Success, Account Management, or Customer Success.
- Demonstrated success in managing a portfolio of client accounts.
- Strong consultative communication and relationship-building skills.
- Experience driving client renewals, upsells, and account expansion.
- Excellent written and verbal English communication.
- Ability to manage multiple priorities simultaneously.
- Strong organizational and problem-solving abilities.
- Comfortable working independently in a fast-paced environment.
- Familiarity with CRM platforms and customer success software.
- Experience with Google Workspace, Microsoft Office, and project management tools.
Responsibilities
- Lead onboarding for newly signed clients, collecting assets and setting expectations.
- Manage a portfolio of 50–60 active client accounts to build long-term relationships.
- Conduct strategic check-ins and business reviews to proactively manage expectations.
- Drive renewals and identify opportunities for market, service, or product expansion.
- Monitor client satisfaction and campaign outcomes to reduce churn and secure referrals.
- Collaborate with media buying, creative, and operations teams to meet client objectives.
View Full Description & ApplyYou'll be redirected to the employer's site
