Customer Success Manager - Public Sector
New
G
GitLabDevSecOps
Remote, United StatesFull-TimeMiddle
Salary$85,200 — $144,000 USD
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Job Details
- Required Skills
- Project ManagementGitCI/CDCustomer Success
Requirements
- Background in Customer Success or a similar customer-facing role.
- Track record of driving customer satisfaction, adoption, and retention.
- Experience connecting technical capabilities to business outcomes.
- Understanding of Git and common branching strategies.
- Familiarity with the software development lifecycle and development pipelines.
- Knowledge of CI/CD and DevSecOps concepts.
- Experience managing a portfolio of customers of varying sizes.
- Strong verbal, written, presentation, and organizational skills.
- Demonstrated project management, analytical, and problem-solving skills.
Responsibilities
- Partner with Public Sector customers to translate pre-sales command plans into actionable objectives.
- Guide customers on effective GitLab platform usage and best practices including Git workflows and branching strategies.
- Map and manage the customer journey while coaching on new GitLab use cases.
- Act as the primary liaison for customers, coordinating support, product management, and engineering responses.
- Own a defined book of business to drive adoption, retention, and customer satisfaction.
- Stay current on GitLab releases to assist customers in applying new features to their environments.
- Use project management skills to plan and deliver success initiatives across stakeholders.
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