Customer Success Manager - Public Sector
New
U
UiPathAutomation Software
Remote-Maryland, Remote-Pennsylvania, Remote-VirginiaFull-TimeMiddle
Salary$98K - $150K; $98K – $150K • Offers Equity • Offers Commission • Offers Bonus; Estimated Base Salary $98K – $150K • Offers Equity • Offers Commission • Offers Bonus
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years
- Required Skills
- Customer Success
Requirements
- 3+ years of experience working with federal, public sector, defense, or intelligence clients.
- Proven track record in customer-facing consultative roles.
- Demonstrated ability to manage post-sale relationships and guide customers toward measurable value.
- Strong program orchestration skills including milestone, dependency, and risk management.
- Ability to build trusted relationships with both technical stakeholders and executive sponsors.
- Strong communication skills with the ability to translate technical complexity into business impact.
- Comfort operating in fast-moving, ambiguous environments with evolving constraints.
- Proactive, delivery-minded approach to problem-solving.
- Adaptability to evolving customer success models.
Responsibilities
- Own the post-sale adoption strategy for assigned federal accounts, including roadmap, value delivery plan, and success milestones.
- Drive measurable value realization by connecting UiPath usage to operational mission impact.
- Lead regular customer governance including status updates and Executive/Quarterly Business Reviews.
- Build and maintain account-level visibility into delivery milestones, risks, and dependencies.
- Serve as a trusted advisor to customer executives, maintaining alignment on mission priorities and expansion.
- Orchestrate end-to-end adoption delivery across internal teams, partners, and customer stakeholders.
- Navigate complex federal environments including security constraints, network access, and deployment blockers.
- Support discovery sessions and workshops to identify automation, AI, and agentic opportunities.
- Act as the voice of the customer to surface product feedback and adoption blockers internally.
View Full Description & ApplyYou'll be redirected to the employer's site
