Customer Success Manager
New
F
FeathrNonprofit Software
Remote candidates located within the United States, EST, CSTFull-TimeMiddle
Salary$75,000 base annually, $105,000 OTE.
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years of experience in a dedicated Customer Success or B2B SaaS Account Management role; 2+ years experience developing, managing, or planning digital marketing campaigns.
- Required Skills
- SalesforceAccount ManagementDigital MarketingCustomer Success
Requirements
- 3+ years of experience in a dedicated Customer Success or B2B SaaS Account Management role.
- 2+ years experience developing, managing, or planning digital marketing campaigns.
- Proven experience driving customer retention, renewal, and value outcomes.
- Strong organizational skills with the ability to manage shifting priorities and escalations.
- Strategic vision focused on long-term business strategy and value realization.
- Ability to act as a customer educator to proactively drive feature adoption.
- Executive presence with experience leading strategic conversations with senior decision-makers.
- Strong commercial acumen for managing the end-to-end renewal process and contract negotiations.
- Proactive and clear communication skills with the ability to translate technical concepts.
- Marketing subject matter expertise.
- Non-profit or association industry experience is strongly preferred.
Responsibilities
- Manage a portfolio of strategic accounts.
- Become a Feathr Product expert and strategic adviser.
- Guide customers on how to creatively and productively utilize the Feathr app to amplify their marketing efforts.
- Lead the creation and execution of Joint Success Plans to align customer goals with Feathr's solutions.
- Drive multi-threading efforts within customer organizations to secure key stakeholder relationships and mitigate risk.
- Assist customers in developing the skills for them to independently create and manage campaign plans based on their goals.
- Track account progress and status updates in Salesforce and Planhat.
- Own the end-to-end renewal process, including contract management, pricing, and expansion.
- Create and lead customer Business Reviews to highlight value, uncover risk, and identify growth opportunities.
View Full Description & ApplyYou'll be redirected to the employer's site
