Customer Success Manager (Public Sector)
New
Z
ZeroFoxCybersecurity
RemoteFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- CybersecurityRESTful APIsCustomer SuccessSaaS
Requirements
- 3+ years of experience in Customer Success, Technical Account Management, Professional Services, or a related customer-facing role.
- Experience managing SaaS platform configuration and implementation for multiple government or enterprise customers.
- Proven experience supporting Federal, State, Local, or Education (SLED) customers or working with system integrators.
- Strong analytical and problem-solving skills to troubleshoot complex technical and operational challenges.
- Excellent communication skills for engaging with technical users, program managers, and executive stakeholders.
- Understanding of the public sector cybersecurity landscape, government security priorities, and procurement processes.
- Ability to explain complex technical concepts and demonstrate value to both technical and non-technical audiences.
- Customer-first mindset with a collaborative approach to building advisor relationships.
- Ability to think strategically and execute tactically in a fast-paced, mission-driven environment.
- Willingness to travel as needed for customer engagements, onsite meetings, training, and industry events.
Responsibilities
- Develop and maintain trusted advisor relationships with Federal, State, Local, and Education (SLED) customers.
- Drive platform adoption, retention, and long-term satisfaction for multiple government customers simultaneously.
- Partner with technical teams and program stakeholders to align ZeroFox solutions with agency objectives.
- Design and implement innovative solutions using the platform and integrations, including API-based workflows.
- Deliver training and lead discovery activities to identify new opportunities for platform usage.
- Act as a liaison with technical support for configuration changes and complex troubleshooting.
- Collaborate with internal teams like Product and Operations to advocate for customer needs and streamline product enhancements.
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