Customer Success Manager
New
F
FireMonNetwork Security
India, RemoteFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 4+ years of Customer Experience (or Account Management) experience
- Required Skills
- Account ManagementCustomer Success
Requirements
- 4+ years of Customer Experience or Account Management experience in the Network Security space.
- Proven ability to build credibility and trust with customers and internal stakeholders.
- Experience maintaining outcome-based relationships with diverse customer accounts.
- Ability to explain technical subjects to non-technical personnel in large enterprises.
- Highly motivated self-starter capable of working independently or in teams.
- Excellent communication and organizational skills.
- Passion for leading-edge security and network monitoring technologies.
- Bachelor's degree in a relevant field or equivalent experience.
- Willingness to travel based on customer and business needs.
Responsibilities
- Align with Sales to initiate early relationships and partnerships with customers.
- Lead onboarding engagements to drive product adoption, engagement, and satisfaction.
- Execute a comprehensive communication strategy through regular customer touchpoints.
- Perform periodic account reviews to confirm satisfaction and expand product use.
- Share operational best practices to maximize customer ROI.
- Analyze log data and usage patterns to provide actionable insights for customer adoption.
- Serve as the primary interface for managing and resolving critical customer situations.
- Provide 'voice of the customer' insights to Product Management and Development teams.
- Maintain functional and technical knowledge of the FireMon product line.
- Lead and organize major customer project initiatives.
View Full Description & ApplyYou'll be redirected to the employer's site
