Senior Technical Customer Success Manager
New
J
JobgetherSaaS, Cybersecurity
Based in IndiaFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 5+ years of customer-facing experience in SaaS, Customer Success, Technical Account Management, Solutions Engineering, or enterprise technical support roles. At least 3 years of experience in a technical role with strong customer interaction.
- Required Skills
- CybersecurityRESTful APIsCustomer SuccessSaaS
Requirements
- 5+ years of customer-facing experience in SaaS, Customer Success, Technical Account Management, Solutions Engineering, or enterprise technical support roles.
- At least 3 years of experience in a technical role with strong customer interaction.
- Proven ability to manage strategic customer relationships and communicate effectively with executive stakeholders.
- Strong technical expertise in areas such as identity and access management, security, device management, integrations, or related technologies.
- Experience with SAML, SCIM, SSO, Active Directory, LDAP, Okta, Google Workspace, Windows/macOS/Linux administration, MDM, endpoint management, REST APIs, or Zero Trust frameworks.
- Hands-on experience with software configuration, troubleshooting, system administration, and technical implementation.
- Knowledge of authentication technologies, including Single Sign-On, SCIM, JIT provisioning, and SAML.
- Excellent verbal and written communication skills in English.
- Strong organizational and time-management abilities in a fast-paced SaaS environment.
- Proactive mindset with the ability to independently manage priorities and customer engagements.
Responsibilities
- Own the end-to-end post-sales customer lifecycle for an assigned portfolio of enterprise and commercial customers.
- Act as a trusted technical advisor for customer stakeholders, including IT teams, security professionals, administrators, and executive sponsors.
- Develop and execute customer success plans aligned with business objectives, technical priorities, and adoption goals.
- Drive customer onboarding, product adoption, platform optimization, and time-to-value outcomes.
- Monitor customer health, identify risks, and develop proactive strategies to improve retention and customer satisfaction.
- Support customers with technical configuration, deployment guidance, integrations, feature adoption, and workflow optimization.
- Manage complex customer escalations by coordinating with internal teams to ensure effective issue resolution.
- Translate customer feedback and technical insights into actionable recommendations for product and engineering teams.
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