Customer Success Manager
S
SprintoB2B SaaS, Compliance
Remote (India)Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3–5 years
- Required Skills
- Customer Success
Requirements
- 3–5 years of experience in a B2B SaaS product company, ideally in a customer-facing role with revenue responsibility.
- Strong business acumen with the ability to understand customer P&L and business drivers.
- Proven experience in value engineering, building ROI cases, and quantifying outcomes to influence decisions.
- Ability to articulate product value to diverse technical, operational, and executive audiences.
- Excellent written and verbal communication skills.
- Solid understanding of cloud technology concepts (e.g., S3 buckets, DB encryption, Virtual Private Cloud).
- Hands-on experience using AI tools like Claude and ChatGPT for research, analysis, and communication.
Responsibilities
- Connect with your customer portfolio to build strong relationships, share key product updates, and ensure they’re on track to meet their goals.
- Strategically articulate the business value of Sprinto to stakeholders from security engineers to CFOs.
- Guide customers to adopt relevant features and workflows that maximise value and tie them to business outcomes.
- Build and maintain value cases, quantify ROI, and use these to frame renewals and expansion conversations.
- Manage individual and pod-level OKRs to drive retention, expansion, and advocacy.
- Turn customers into brand ambassadors through G2 reviews, case studies, and testimonials.
- Manage renewals, identify upsell and cross-sell opportunities, and grow portfolio revenue.
- Act as a trusted advisor to bring a point of view and challenge customer thinking.
- Use tools like Claude and ChatGPT to scale output, analyze account health, and prepare for conversations.
- Support onboarding of new team members by sharing playbooks and best practices.
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