Senior Technical Customer Success Manager
J
JumpCloudIT Management
Bangalore, India - Remote, This opportunity requires that you work a specific shift as this is a region specific role.Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years of customer-facing experience in SaaS, Customer Success, Technical Account Management, Solutions Engineering, Enterprise Technical support. At least 3 years in a technical role
- Required Skills
- RESTful APIsCustomer SuccessSaaS
Requirements
- 5+ years of customer-facing experience in SaaS, Customer Success, Technical Account Management, Solutions Engineering, or Enterprise Technical support
- At least 3 years in a technical role
- Deep technical expertise in at least 3 of the following: Identity and access management, SAML/SCIM/SSO, Active Directory/LDAP/Okta/Google Workspace, Windows/macOS/Linux administration, MDM/endpoint management, REST APIs and integrations, or Security and Zero Trust frameworks
- Proven ability to manage strategic customer relationships and executive stakeholders
- Strong problem-solving and troubleshooting skills
- Ability to translate technical concepts into business outcomes
- Experience with ADFS, GPOs, AD Device Management, AzureAD Connect, Intune, or Okta
- Google Workspace administrative experience
- AWS experience (S3, Lambda, EC2, CloudWatch)
- Scripting experience, PowerShell preferred
- Software systems setup and configuration experience
Responsibilities
- Own the end-to-end post-sales lifecycle for an assigned portfolio of Enterprise or Commercial customers
- Serve as the primary trusted advisor for technical stakeholders, including IT administrators, security leaders, and executive sponsors
- Develop and maintain tailored Success Plans aligned to customer business objectives and technical priorities
- Drive customer onboarding, adoption milestones, and time-to-value outcomes
- Proactively monitor customer health and identify risks to retention or adoption
- Partner with customers to optimize platform configuration, deployment, and ongoing usage
- Own complex customer escalations and serve as the primary point of coordination across internal teams
- Conduct regular business reviews and executive check-ins to demonstrate value realization
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