- Own the post-sales success plan for an assigned portfolio of Enterprise and Commercial accounts.
- Serve as the strategic advisor for IT administrators, Security Operations, and Executive Sponsors on identity, access, device management, and Zero Trust best practices.
- Lead complex technical onboarding, deployment architectures, feature rollouts, and change management strategies.
- Proactively analyze account usage data and platform telemetry to identify adoption risks.
- Serve as the primary internal liaison for high-priority technical escalations, partnering with Support, Product, and Engineering.
- Prepare and conduct regular value-driven reviews with executive and technical stakeholders.
- Identify new technical use cases and collaborate with Account Managers to drive expansion.
- Advocate for customer requirements by channeling technical feedback and feature requests into Product and Engineering roadmaps.
RESTful APIsCustomer SuccessSaaS