- Own the end-to-end post-sales lifecycle for an assigned portfolio of Enterprise or Commercial customers
- Serve as the primary trusted advisor for technical stakeholders, including IT administrators, security leaders, and executive sponsors
- Develop and maintain tailored Success Plans aligned to customer business objectives and technical priorities
- Drive customer onboarding, adoption milestones, and time-to-value outcomes
- Proactively monitor customer health and identify risks to retention or adoption
- Partner with customers to optimize platform configuration, deployment, and ongoing usage
- Own complex customer escalations and serve as the primary point of coordination across internal teams
- Conduct regular business reviews and executive check-ins to demonstrate value realization
RESTful APIsCustomer SuccessSaaS