Senior Account Manager, Key Accounts
New
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JobgetherB2B SaaS
CanadaFull-TimeSenior
SalaryCompetitive base salary ranging from $80,000 to $95,000 CAD, plus uncapped commission opportunities.
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Job Details
- Languages
- Professional fluency in both English and French is required.
- Experience
- 4+ years
- Required Skills
- Data AnalysisSalesforceNegotiationAccount ManagementRelationship management
Requirements
- 4+ years of experience in account management, strategic sales, or relationship-focused commercial roles.
- Proven experience managing B2B SaaS customer accounts.
- Demonstrated success in account expansion through upselling, cross-selling, and customer growth strategies.
- Experience managing multi-product portfolios and executing land-and-expand sales approaches.
- Ability to build trusted relationships with senior stakeholders and drive long-term customer partnerships.
- Strong understanding of sales processes, pipeline management, and revenue forecasting.
- Experience using Salesforce or similar CRM platforms.
- Excellent communication, negotiation, organizational, and interpersonal skills.
- Strong analytical abilities with the capacity to identify opportunities and make data-driven decisions.
- Ability to work effectively in a fast-paced, evolving environment with strong ownership and accountability.
- Professional fluency in both English and French is required to support a bilingual customer base and collaborate with stakeholders.
Responsibilities
- Take full ownership of a portfolio of key accounts and identify opportunities for upselling and cross-selling across a broad software portfolio.
- Build and maintain strong relationships with customer stakeholders, including executive decision-makers and business leaders.
- Develop and execute account growth strategies through business reviews, regular customer engagement, and strategic planning.
- Monitor customer adoption, identify opportunities for increased product usage, and support long-term retention.
- Consistently achieve and exceed revenue targets through proactive account expansion activities.
- Collaborate with customer success, sales, and internal teams to ensure seamless customer experiences and successful outcomes.
- Manage sales pipelines, account activities, and revenue forecasting through CRM tools such as Salesforce.
- Analyze account performance, identify trends, and develop strategies to improve customer value and business growth.
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