- Serve as the primary point of contact for assigned clients from onboarding through renewal.
- Conduct onboarding, strategy, review, and retention calls.
- Oversee client programs across marketing services including ads, SEO, websites, and AI solutions.
- Coordinate communication and deliverables between clients and internal fulfillment specialists.
- Proactively identify churn risks and develop action plans to address client issues.
- Identify and execute opportunities for upsells and expanded service offerings.
- Recommend improvements to operational workflows and client delivery processes.
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