Renewal Account Manager- Digital Experience (DX)
J
JobgetherSoftware, SaaS
Based in United States, EST or CSTFull-TimeMiddle
Salary$61,000–$70,000 annually
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Job Details
- Experience
- 1–3+ years
- Required Skills
- Microsoft OfficeNegotiationAccount ManagementCRMCustomer SuccessSaaS
Requirements
- 1–3+ years of experience in software renewals, account management, inside sales, or customer success.
- Proven ability to achieve or exceed revenue targets.
- Experience managing customer relationships and negotiating commercial agreements.
- Strong understanding of customer retention and revenue growth strategies.
- Ability to identify and close upsell and cross-sell opportunities.
- Strong organizational skills and ability to manage multiple priorities.
- Analytical mindset with problem-solving abilities.
- Excellent written and verbal communication skills.
- Experience using CRM platforms and Microsoft Office tools.
- Bachelor’s degree or equivalent professional experience.
- Ability to align work hours with EST or CST time zones.
Responsibilities
- Manage and develop a portfolio of renewal opportunities to ensure timely execution and retention.
- Drive renewal revenue, expansion, upselling, and cross-selling to meet or exceed targets.
- Build relationships with customers, partners, and key decision-makers to maximize account value.
- Develop and execute renewal strategies in partnership with Sales, Customer Success, Finance, and Legal.
- Negotiate commercial agreements and support the full renewal lifecycle.
- Maintain accurate opportunity forecasts and customer records within CRM systems.
- Monitor account activity to proactively identify and address renewal risks.
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