Senior Client Success Manager
New
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#paidCreator Marketing
USFull-TimeSenior
Salary$90,000 - $100,000
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Job Details
- Experience
- At least 5 years of experience in a client-facing role, ideally with key or enterprise-level accounts.
- Required Skills
- Data AnalysisSalesforceAccount ManagementStakeholder managementDigital Marketing
Requirements
- At least 5 years of experience in a client-facing role, ideally with key or enterprise-level accounts.
- Experience in digital and creator marketing and a strong understanding of social media platforms.
- Proven track record of owning commercial targets such as revenue retention, upsell quotas, or account growth goals.
- Proficiency with Salesforce for record-keeping and data management.
- Ability to execute campaigns with minimal oversight, resolving issues and meeting KPIs.
- Experience developing and presenting data-driven recommendations to support account growth.
- Strong communication skills with senior stakeholders from Influencer Marketing Managers to CMOs.
- Detail-oriented, organized, and capable of managing multiple complex accounts simultaneously.
- Flexibility for in-person meetings as needed for internal events or customer engagements.
Responsibilities
- Oversee and execute campaigns for larger, strategic accounts with enterprise-level complexity.
- Manage daily operations including program kick-offs, briefs, creator rosters, contracting, and performance tracking.
- Build and maintain strong relationships across multiple client stakeholders and departments.
- Identify, qualify, and pursue upsell and expansion opportunities in partnership with sales leads.
- Drive client happiness and own individual NPS scores through proactive communication and responsiveness.
- Collaborate with cross-functional teams including Product, Sales, Media, Analytics, and Strategy.
- Maintain accurate records in Salesforce to track account health and revenue opportunities.
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