Customer Account Manager

New

JobgetherSaaS, DevOps, AI

IndiaFull-TimeMiddle

Salary not disclosed

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Job Details

5+ years of experience in Customer Success, Technical Account Management, Program Management, or Professional Services.
Strong understanding of modern DevOps practices, CI/CD concepts, and platform engineering environments.
Proven experience driving product adoption and measurable outcomes in complex technical settings.
Experience managing multi-workstream software implementations and customer delivery programs.
Proficiency with CRM, customer success, and project management tools like Salesforce, Gainsight, or Jira.
Strong relationship-building skills to engage executive stakeholders and technical teams.
Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
Excellent analytical, organizational, and problem-solving abilities.
Relevant platform or technical certifications are considered an advantage.

Serve as the primary point of contact for assigned customer accounts from implementation to long-term success.
Develop and execute customer success plans aligned with business objectives and technical requirements.
Program-manage complex, multi-workstream implementations by coordinating timelines, milestones, and resources.
Lead customer engagement activities including status updates, issue management, and action planning.
Drive product adoption by monitoring customer health and identifying opportunities for growth.
Partner with engineering and executive teams to ensure alignment throughout the customer lifecycle.
Conduct executive business reviews to demonstrate return on investment and value realization.
Maintain accurate project documentation, delivery tracking, and internal operational processes.

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