Product Support Analyst - Accounting
New
C
CasewareFintech Accounting Software
The role is completely remote and is available to all applicants residing and eligible to work in Canada.Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English (Required), French (Asset)
- Experience
- 1-2 years
- Required Skills
- SalesforceAccountingTroubleshootingData entryCustomer support
Requirements
- 1-2 years of experience in a customer support role within the B2B accounting or financial industry.
- Foundational knowledge in accounting, assurance, and tax principles.
- Experience using ticketing systems for issue tracking.
- Excellent English communication skills (verbal and written).
- Strong problem-solving and troubleshooting capabilities.
- Ability to work efficiently under time constraints in a fast-paced environment.
- Accurate and efficient keyboarding and data entry skills.
- AI-first mindset with curiosity for emerging tools.
- Ability to act as an independent learner.
- Salesforce experience is considered an asset.
- French language proficiency is considered an asset.
Responsibilities
- Understand accounting software applications and troubleshoot end-user issues.
- Manage high volumes of inbound calls and emails effectively.
- Provide guidance on software installation, functionalities, and features.
- Analyze client firm workflows and processes to apply product solutions.
- Track issues using the internal ticket system and maintain procedure documentation.
- Perform minor software testing and provide feedback on features.
- Document hardware and software changes and revisions.
- Experiment with emerging AI tools to improve processes and decision-making.
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