Business Systems Analyst
S
SmithRxHealth-Tech
U.S. RemoteFull-TimeMiddle
SalaryZone A: $112,200 - $151,800 USD; Zone B: $102,900 - $139,200 USD; Zone C: $93,500 - $126,500 USD
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Job Details
- Experience
- 4+ years of relevant experience
- Required Skills
- Business AnalysisSalesforceJiraSaaS
Requirements
- Bachelor’s degree or equivalent experience.
- 4+ years of relevant professional experience.
- 2+ years of experience actively managing, triaging, and scaling Jira service desks, engineering backlogs, or similar ticketing workflows.
- Demonstrated experience configuring or maintaining third-party tools integrated with Salesforce (e.g., Five9, DocuSign, Ironclad).
- Proven ability to categorize urgent bugs, system enhancements, and general questions while identifying downstream technical impacts.
- Ability to create reports and dashboards to support business decision-making.
- Strong analytical and problem-solving skills with ability to translate business requirements into technical solutions.
- Capability to explain complex system limitations in plain English and bridge the gap between business needs and engineering constraints.
- Excellent communication skills and experience collaborating with cross-functional teams.
Responsibilities
- Own the end-to-end Jira intake process, evaluating new requests, resolving ambiguity, assessing system feasibility, and routing issues.
- Translate user feedback and stakeholder pain points into detailed, technical Jira user stories with precise acceptance criteria.
- Execute hands-on Salesforce administration tasks, including building flows, validation rules, page layouts, user security, and data management.
- Oversee and troubleshoot integrations between Salesforce and third-party tools such as Five9, Ironclad, and DocuSign.
- Facilitate backlog grooming and sprint planning sessions in collaboration with technical leads.
- Manage stakeholder expectations by providing transparent updates on ticket status, SLAs, and releases.
- Develop Salesforce reports and dashboards to provide business units with real-time process visibility.
- Write clear Standard Operating Procedures (SOPs) and technical documentation for system changes.
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