- Conduct regular reviews of participant case files to evaluate accuracy, completeness, and compliance with Federal WIOA/TANF, State, local, and corporate policies.
- Monitor data entered into State Systems and other participant management systems for accuracy and timeliness.
- Identify deficiencies and trends, document findings, and recommend corrective action.
- Lead bi-weekly check-in calls with Program Directors, Regional Directors, and other appropriate staff.
- Review incoming invoices, payment requisitions, and ACH requests for accuracy, proper authorization, and complete documentation.
- Process weekly billing by preparing detailed payment spreadsheets.
- Partner with the Training Coordinator to address recurring issues and conduct targeted training with local QA staff.
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