- Serve as the primary subject matter expert and advocate for the Career Edge app and website.
- Guide participants through initial setup, profile completion, and navigation of platform features.
- Design, schedule, and facilitate high-energy virtual orientations.
- Conduct interactive remote professional development workshops using web conferencing software.
- Execute targeted digital outreach campaigns via social media, email, and text.
- Provide concierge-level remote assistance to participants navigating online portals.
- Assist participants with intakes, self-assessments, document uploading, and application submissions.
- Deliver person-centered support via chat, email, and video calls.
- Document virtual customer service workflows, attendee logs, and engagement points.
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