Senior Global Account Consultant
New
L
Lyra HealthMental Health
Candidates must be physically located within the United KingdomFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years of customer relationship management experience; 3+ years of experience within an Employee Assistance Program (EAP) setting.
- Required Skills
- Project ManagementProblem SolvingNegotiationCross-functional collaboration
Requirements
- 5+ years of customer relationship management experience.
- 3+ years of experience within an Employee Assistance Program (EAP) setting.
- Bachelor's degree in Business or a related field, or equivalent practical experience.
- Strong project management and cross-functional collaboration skills.
- Excellent verbal and written communication skills.
- Ability to prioritize and multitask, balancing the needs of multiple customers.
- Excellent negotiation and creative problem-solving abilities.
- Direct experience in a global or international role.
- A strong passion for mental health and a customer-centric mindset.
- Ability to thrive in a fast-paced, ambiguous environment and effectively manage change.
- Excellent computer literacy.
Responsibilities
- Partner with Customer Success Managers (CSMs) on all international aspects of service delivery for our Workforce Mental Health customers.
- Serve as the subject matter expert on international service delivery, advising CSMs and customers on global nuances and resolving inquiries.
- Lead discussions on international agenda items during customer meetings, including Quarterly and Annual Business Reviews.
- Deliver international awareness sessions and coordinate the delivery of local language sessions to drive member engagement.
- Proactively monitor international account risk and collaborate with CSMs to develop and implement effective mitigation strategies.
- Liaise with internal teams and our global network to coordinate the delivery of core services, training, and critical incident support.
- Maintain accurate and up-to-date customer records in our internal systems.
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