Lead Application Support Engineer

New

Interra HealthHealthcare Technology

Fully remote role within the United States, Core collaboration hours (10:00 AM – 3:00 PM ET)Full-TimeLead

Salary150,000 - 170,000 USD per year

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Job Details

Experience: 10+ years of experience in application support, software engineering, or a combined production-focused engineering role — with at least 3 years in a senior or lead capacity.
Required Skills: Microsoft AzureMicrosoft SQL ServerC#.NETReactAzure DevOps

10+ years of experience in application support or software engineering, including 3+ years in a senior or lead capacity.
Strong hands-on proficiency in .NET and C# for debugging and writing production code.
Solid understanding of React front-end applications.
Deep experience with Microsoft SQL Server, including query analysis and performance troubleshooting.
Proven experience supporting applications hosted on Microsoft Azure, including App Services and Application Insights.
Track record of end-to-end ownership of high-stakes production incidents.
Experience with structured problem management methodologies like root cause analysis.
Ability to write production-ready code to fix issues directly within the codebase.

Serve as the primary technical authority for production support, performing deep-dive triage across the full stack.
Develop, test, and deploy targeted hotfixes with appropriate change control on Azure.
Monitor production incident patterns to identify and resolve systemic issues.
Drive post-incident reviews (PIRs) and lead the implementation of corrective actions.
Champion the adoption of AI and automation tools to accelerate MTTR and diagnostic capabilities.
Act as a bridge between operational insights and engineering roadmap priorities.
Manage a team of application support engineers, providing mentorship, performance reviews, and operational structure.

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