Customer Support Agent
New
M
Manila RecruitmentMortgage Brokerage and Financial Services Technology
Metro Manila, Philippines, PH (Philippine Standard Time)Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3 years
- Required Skills
- Data AnalysisJiraTroubleshootingCustomer SuccessZendesk
Requirements
- Minimum 3 years of experience in Customer Success or IT Chat Support.
- Excellent written and verbal English communication skills.
- Experience in mortgage broking, banking, or finance industries is highly preferred.
- Strong proficiency with computers, cloud software, and ticketing systems (e.g., Intercom, Zendesk).
- Excellent attention to detail with proficiency in spreadsheets and data.
- Proven troubleshooting and problem-solving abilities.
- Proactive, 'can-do' attitude.
- Ability to work rotating shifts starting between 6 AM and 8 AM PH time.
Responsibilities
- Provide behind-the-scenes support for Customer Success Specialists.
- Provision new accounts, including setting up environments and access credentials.
- Respond to customer queries via Intercom, resolve requests, or log bugs in JIRA.
- Update client workflows and perform account customizations.
- Conduct account health checks to deliver targeted solutions.
- Manage subscription changes including upgrades, downgrades, and cancellations.
- Maintain and update product documentation as features evolve.
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