Customer Support Agent
New
5
5CACustomer Support
EMEAFull-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- German (C1 minimum) and English (B2 minimum)
- Required Skills
- TroubleshootingCustomer support
Requirements
- Speak German at an advanced level (C1 minimum)
- Speak English at an intermediate level (B2 minimum)
- Possess a dedicated quiet workspace within your residence
- Minimum internet speed of 15 Mb/s download/upload with latency <120ms
- Minimum of 8 GB RAM
- Windows 11 or newer (non-S mode) or macOS 13 or newer
- Intel Core i5-8300H or equivalent processor
- Integrated graphics card
- Smartphone for 2FA running Android 10.0+ or iOS 16.0+
- Interest in E-commerce and consumer electronics
- Fast learner with strong troubleshooting skills
Responsibilities
- Provide customer service for multinational consumer electronics and e-commerce companies
- Interact with customers via email, live chat, social media, and phone
- Troubleshoot customer issues calmly and effectively
- Participate in assisted training to develop support skills
- Maintain high levels of customer satisfaction
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